Shipping and Delivery Information
Our shipping rates are based upon the weight of the product.
Cards are shipped at minimal cost to you.
Please email us for a full list of our postage and packing rates.
Method of Postage
Your order will be securely packed and delivered by Royal Mail 1st Class Royal Mail, unless you choose a different service at an additional cost This is not a guaranteed next day service and can take 2-5 working days.
Please note this is not a guaranteed service. We can't accept claims for non-delivery for fifteen working days after the date of posting, Royal Mail will not let us. If your parcel doesn't turn up in the time you expected, please check as it may be at your nearest Royal Mail delivery office, and you will not have received a card to let you know. Almost every time a quick check with the Royal Mail finds it sitting on a shelf. If you want to make absolutely sure you receive your goods in time, we suggest you use the courier service.
Items are not sent by recorded or registered mail unless requested. There are no next day deliveries over bank holidays.
We recommend when ordering fragile items that you choose the Courier Method charged at £10.00 for delivery, this is a more secure way of transporting fragile items such as snow globes and china.
Deliveries by 1st class post Monday to Saturday, no Bank Holidays
Out of Stock Items
Should an item become out of stock while you are ordering you will receive an email from us asking if you would like to cancel or back order the product.
Substitutions
If you order an item which is out of stock we will substitute it for a similar design unless you state that you do not want to accept substitutions.
What if I am not in when my order comes
A card will be left for you, please arrange to collect or have your parcel re-delivered as soon as possible to avoid it being returned to Perfect Party. Items that need to be resent from us will incurr a postage charge.
Balloon Deliveries
Balloons are fragile items and although the majority of postal balloon deliveries arrive at their destination unharmed some do pop. This is beyond our control and no claims for refund can be made.
Returns
We accept returns if they are made within 14 days of the original purchase, the items must be returned to us unopened and in perfect resaleable condition. The goods remain your responsibility until we receive them back, so we strongly suggest using some kind of registered mail. When we recieve the items back please allow 28 days for us to process your refund to your credit or debit card. The payment of postage to return the items is your own responsibility.
Please note that we do not accept returns on jewellery unless faulty.
Faulty Goods
We offer a full money back guarantee on faulty items.
Refunds
Please allow 28 days for your refund to be processed.
Collection of goods from our store
Should you wish to place an order online and collect it from our store please place your order as normal and write in the additional information box that you wish to collect it. We will refund your postage and packing cost instore when you collect.
Should you have any further questions regarding postage and packing please contact us on sales@perfectpartyonline.co.uk or call 0121 745 5849
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